Information communication technologies (ICT) is an umbrella term that includes all technologies for the communication of information. It encompasses: any medium to record information (whether paper, pen, magnetic disk/ tape, optical disks - CD/DVD, flash memory etc. etc.); and also technology for broadcasting information - radio, television,; any technology for communicating through voice and sound or images- microphone, camera, loudspeaker, telephone to cellular phones.
Stage 1: Channel Enhancement / Optimisation
– e-procurement systems for buying non-production goods
– electronic channels to link distribution networks more tightly
Stage 2: Value Chain Transformation / Integration
– more closely with those of suppliers, logistics providers, distributors and retailers via ERP, mobile technology
Stage 3: Industry Transformation / BPR
– Become either Knowco or Physco
Stage 4: Convergence
– Blurring of organisation and industry boundaries
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